NEW YORK (AP) - Online retailers are ramping up heavy-duty deals to turn
skittish shoppers into buyers during the crucial Thanksgiving
weekend and "Cyber Monday" - but even so, online sales are expected
to be fairly flat after years of strong growth.
Free shipping is virtually a given, and many are offering
financing options such as no payments for 90 days and deals like
$10 off purchases of $50 or more, along with traditional discounts
on products.
"Last year, people were spending a lot more money on gifts and
products," says Jeff Wisot, vice president of marketing for online
retailer Buy.com. "With the economic challenges arising this year,
people are definitely spending less."
"Cyber Monday," a term coined by the trade group National Retail
Federation in 2005 to describe the Monday after the Thanksgiving
holiday, is the unofficial kickoff for the busy online retail
season.
However, this year, consumer spending has dropped dramatically -
down 1 percent in October, the largest amount since the 2001
terrorist attacks - as consumers grapple with a shaky economy,
mounting job losses and a prolonged housing slump.
During the holidays, the trade group expects overall holiday
spending will total about $470.4 billion, a 2.2 percent rise from a
year ago and the slowest growth since 2002, and online retail is
being hit along with brick-and-mortar stores. ComScore, a digital
technology monitoring company, said Tuesday it expects online
retail spending for November and December to be flat compared with
the same two months in 2007. Last year's growth rate was 19
percent.
The expected slowdown in online growth is "dramatically
different than what we've seen," says Marshal Cohen, chief industry
analyst at NPD Group. "Consumers are not in a rush to shop."
In an effort to entice them, online retailers are offering a
bounty of deals.
Wisot of Buy.com says his site is offering free shipping on most
items, instant rebates and deals on TVs, GPS devices and other
items.
Online jeweler BlueNile.com sent out a targeted e-mail promotion
offering $100 off a $500 engagement ring, valid until Tuesday. And
through Bill Me Later, an online payment site eBay.com is
acquiring, BlueNile.com is offering 0 percent financing on
purchases of $500 or more for six months. Bill Me Later has similar
promotions for other online retailers.
Meanwhile, Amazon.com will take up to 65 percent off watches and
offer one-day deals such as knife set that is usually $157 on sale
for $49.99.
"We're bringing prices down as low as we can get them," Berman
says. "These are great deals."
Online auction site eBay.com is holding what it calls the
largest sale in its history, with $1 holiday doorbuster items
hidden on the site that consumers hunt for, including a 65-inch
Panasonic plasma HDTV and a 2009 Chevy Corvette. EBay also will
offer items typically in demand for the holidays for bids starting
at $1.
Toys "R'' Us is offering more online promotions on Cyber Monday
than last year, including 70 percent off Star Wars figures, $50 off
the normally $59.99 Guitar Hero wired guitar controller from
Activision and other deals.
And PayPal, another online payment site that eBay owns, is
partnering with several retailers on deals. At Toys "R'' Us,
customers get $10 off purchases of $50 or more. Elsewhere,
customers using PayPal can receive cash-back incentives ranging
from 5 percent to 30 percent off at retailers including American
Eagle Outfitters Inc., Overstock.com and Blockbuster.
Whether all the deals, rebates and discounting offers will help
remains to be seen, says Dr. Michael Belch, a professor of
marketing at San Diego State University.
"There's little doubt the consumer is still going to be very
price sensitive," he says. "They're going to be looking for
values."