INDIANAPOLIS (WISH) - Thousands of Hoosiers trying to sign up for healthcare are getting an error message when they go online.
At a meeting Tuesday, navigators answered questions about the affordable care act and why it seems to be so hard to sign up.
Many people have complained about having problems with the affordable care act website. Turns out, it's an issue of not enough bandwidth.
“Shame on you, federal government for not having this worked out before you said we had to do it,” said Veronica Cesnik.
Cesnik was a nurse for 25 years. No longer able to work, she's on Medicare, but came to the meeting to get information so she could help family and friends, who have tried to go on the marketplace website and sign up, but have run into problems.
“Right now, people are frustrated because the government says you gotta’ do this, they go over and do it and it doesn't work,” said Cesnik.
Because Indiana decided not to run its own "Marketplace Website," the state is sharing the virtual space with dozens of other states. That led to website overload. So, a meeting that was supposed to help people get set up online, turned into a question answer session instead.
It was run by "navigators" who are impartial health workers, specially trained to help people understand their new options.
Jordan Jaye, who is a navigator, says even he got an error message when he went on the site to sign up. But he hopes people will be patient, and he says in the next few days to a week, the bugs should be worked out.
“There's a lot of confusion, a lot of myths this is covered, that's not covered, the government is running our health care, telling us where to go, our first job is to try and help educate the consumer as to the protections afforded to them under the Affordable Care Act,” said Jaye.
“I think that once the federal government gets the computer up and running and working like it's supposed to, I think it's going to be a lot easier than people think,” said Cesnik.
There will be another information meeting about navigating the marketplace website tomorrow at the Central Library from 2 to 4 p.m.
More than 10,000 low-income Indiana residents who participate in a state-run insurance plan will be able to keep their benefits through April.
If you're looking for a place to park in Broad Ripple, you'll notice a new option.
Carmel Mayor Jim Brainard is in Washington, D.C. on Tuesday serving on a special task for climate preparedness and resilience.