INDIANAPOLIS (WISH) - It's one of those "oh no" moments -- you go to get your car and realize it's been towed.
The City of Indianapolis feels your pain and is trying to make the process of getting your car back, easier. A Maryland company will take over management of towing for the City of Indianapolis.
And in the next ten days, they'll put a new system in place that's supposed to save you hassle and the city money.
Right now, if the city has your car towed, it could end up in one of six impound lots. And you have to go to the tow window at the City-County Building to find out where to claim it.
Rick Powers, Director of Code Enforcement for the City of Indianapolis says that's too complicated.
"It's not often that someone is happy about their vehicle being towed, but they certainly don't want bureaucracy behind that after its happened," he says.
After July 1, a lot on Belmont Street will be the only place your car will go. And the tow window at the CCB will be closed.
Instead, you'll have several options to find out what's going on.
"Over the phone, going online, talking to a live operator or going through an interactive voice response system, or just going to the tow yard on Belmont," says Ray Krouse, co-founder of Auto Return of Rockville Maryland.
Auto Return will implement and run the system, bringing with it a new GPS system to make towing your vehicle faster and more efficient.
"Our average in most of our locations is 11 and 12 minute response times, which I think will be a significant improvement. And effectively that puts more boots out on the street for the IMPD," says Krouse.
Auto Return will pay Indianapolis 25 percent of all revenue it receives or $1.5 million, whichever is more. And they'll expand from the current three companies that handle all the city's towing.
"We'll be able to work with a number of local operators that don't have the chance to operate in today's world," says Krouse.
But Krouse admits with only ten days until the start date, his company doesn't have any towing vendors signed up yet.
"We've already been in discussions with many of those operators today," he says. But so far, none have signed on the dotted line.
The cost of a tow for you will remain the same, $90. This system is only for city ordered towing. Towing from private lots remains governed by laws put in place back in 2011.
Those were passed to curb predatory towing, by setting limits on how your car can be towed and how much you can be charged for towing and storage.
7:15 P.M. UPDATE: Light snow continued to fall and drier air moved into central Indiana.
The cold weather and overnight snow created some extra work for crews on Georgia Street on Friday.
The Big 10 championships are in Indianapolis this weekend.