INDIANAPOLIS (WISH) - A Maryland company contracted by the City of Indianapolis to manage its towing operations, has already dealt with some problems.
The company, Auto Return, began managing towing operations for the city beginning July 1.
They announced the changes, designed to make life easier for those who've found their cars towed, in June.
24-Hour News 8 investigated, after receiving a tip that items had been taken out of cars after they arrived at the city's lot on South Belmont Avenue.
Wednesday, CFO Raymond Krouse told 24-Hour News 8 they'd investigated three instances, after employees came forward saying they'd seen something out of the ordinary.
It happened in the last half of July.
"Some employees came forward, and said they saw somebody removing things from the lot," said Krouse.
He said employees couldn't give specific details, but they immediately investigated.
"I'm proud of the staff we have. They were the ones who brought this forward."
He believes employees from a staffing agency they use to fulfill contract requirements with the city, were behind the incidents.
He said they had reports from other employees that a GPS, leather jacket, and medication were taken from cars.
"The decision, based on all the pieces we found out, was to ask that local vendor not to have those people they were providing to us, to deal with some of the storage lot work, not to have them come back to our lot," said Krouse.
"I'll say we've been very happy with a majority of those people obviously, not happy in those three instances," he added. "Our policy is, this should never happen."
24-Hour News 8 searched police reports over the last two months, and found two more instances in which people came back to claim their cars and were "missing their belongings."
In one report the officer wrote that he had "stayed with her disabled vehicle until it was loaded onto the assigned wrecker and towed to the lot." He added in the report, "while waiting, no other persons approached the vehicle."
Krouse says he hadn't heard of these instances, but said once the vehicle is in their impound lot, it's their responsibility.
He added, he didn't believe they had enough evidence or specific details to file anything criminally.
He also wouldn't disclose which vendor or staffing agency they used in this instance.
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