INDIANAPOLIS (WISH) - Verizon Wireless issued a consumer alert for customers in Central Indiana.
The company says someone posing as an employee is calling customers in Central Indiana attempting to get personal information. Verizon Wireless says it is a scam.
24-Hour News 8's Adrienne Broaddus talked to one Indianapolis woman who said she was duped.
“I received a call from Verizon Wireless Technical Support saying I would get $30 off of my next bill for being a loyal customer,” Brooke Watkins said. “The number was automatically stored in my phone when I purchased it, so I didn’t second guess it.”
The automated system calling left the following message:
You have been awarded $30. It will be deducted from your next month's billing statement. To redeem your $30 please visit www.30rewards.com
So, Watkins said she logged on and followed the instructions, which prompted her to enter her Verizon Wireless username and password.
“I didn't second guess it. I was thinking, 'yes I get $30 off my next bill,'” she said.
But, her joy quickly turned to anger. Forty-five minutes later the two phones associated with her account stopped working.
“When I called Verizon Wireless, first she said 'oh, you have two Blackberry's.' I said ‘no, I don't. I have my phone and a HTC,’” Watkins told 24-Hour News 8.
Someone had logged in to her account and activated two new phones. A spokesperson with the wireless carrier says preventing scams is a constant battle.
But there are warning signs for customers.
“We do contact our customers with promotions but we would redirect them anywhere to give any of their personal information,” Paul Ulreich said. “We take our customers’ privacy seriously, and people should be as careful with information that comes into their mobile phones as to their home phones (ask for a number and call back before giving any personal information, know to whom you are giving information). “
Ulreich said customers who believe they have been targeted should report any information they have to email@example.com.
Watkins said she hopes no one else falls for what she did.
Meanwhile, Verizon deactivated the two new phones on her account and turned her old ones back on.
She's also not out any money. We did some research and discovered technology is available that hides your number and displays any number you program.
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