A recent study from Drexel University suggests that self-checkout systems in retail may be affecting customer loyalty negatively.

The convenience of self-checkouts seems to contribute to a decline in loyalty, with traditional checkouts, where an employee is present, making customers feel more valued.

Self-checkouts also pose challenges for retailers, leading to merchandise losses due to scanning errors or shoplifting.

As a response, many retailers are reevaluating their self-checkout policies, highlighting the importance of balancing automation with personalized customer interactions.

In a lighter story, a family received an unintended 200-piece McNugget order from McDonald’s, creating a humorous situation.

Despite the mix-up, the family decided to share the extra McNuggets with the homeless, turning the mishap into a heartwarming act of generosity.