Fifth Third Bank experienced network issues

UPDATE: Fifth Third Bank posted this message shortly after 4 p.m.: “We experienced a temporary issue within our network connectivity this afternoon. Service is now being gradually restored, and we apologize for the inconvenience. Thank you for your patience.”

INDIANAPOLIS (WISH) — Fifth Third Bank customers appear to be struggling with issues.

The company has posted about network issues on social media.

“We are experiencing an issue with our network,” the company said. “We are working as quickly as possible to restore service for our affected customers, and we apologize for the inconvenience.”

Customers haven’t been kind in the replies.

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“Not sure how any reputable bank can have this kind of issue happen with absolutely no back up plan at all,” one user posted. “I went on my lunch break and was so embarrassed when my card got declined and only to call and have a very agitated sounding representative answer and start off the call with a speech about how I need to call back in an hour for an update. Completely unacceptable.”

“I’m absolutely livid,” said another. “It’s payday and I have a laundry list of things to do before I go back to work in the morning! I’m at the nail salon, finishing my services and my card declined! How embarrassing!”

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