I-Team 8

I-Team 8 helps man get refund from roofer

BLOOMINGTON, Ind. (WISH) — A Bloomington man wanted to have his roof replaced before spring hit. Things did not work out on his timeline, and after months of waiting for work to be done or a refund to be issued, he contacted I-Team 8.

When the time came to replace his roof, Jeff Terzino wanted to support a local small business. He hired ‘Done Right Roofing’ and they helped him file a claim with his insurance company to help pay for a new roof.

In addition to the insurance money, he gave them a $4,031.23 deposit. Terzino also asked them to put in attic insulation, replace the soffit and fascia, and paint the trim. He said a salesperson gave him a ‘worst case’ estimate of $300 for those additional items, but would not give him that estimate in writing.

“It took a long time to be able to even get someone to even come out and measure things,” said Terzino.

Terzino called and emailed Done Right Roofing for weeks, he said, with no response. When he finally met with Rob Plunkett, the owner, Terzino said Plunkett would not honor the $300 estimate. Instead, Plunkett said it would cost $1,300. Terzino decided he wanted to cancel, but Plunkett pointed to their terms and conditions printed on the back of their contracts. But when Terzino looked on the back of the contract he signed, it was blank. His copy of the contract did not have any writing or cancelation policy on the back.

Terzino turned to Indiana Attorney General. The Attorney General’s office asked Done Right Roofing to pay their customer back. Instead, the company sent Terzino a check for about 60 percent of his down payment. And that check bounced.

Terzino moved the case to small claims court, where he and Done Right Roofing went back and fourth. Plunkett set a date by which to pay Terzino back. That date came and went, and Terzino still had not been paid.

After going through the company, the Attorney General’s office, and small claims court, Terzino turned to I-Team 8. We called Plunkett. After our calls, Done Right Roofing paid Terzino back in full.

Terzino had to pay a second roofing company to fix his roof before he got that refund. This is a good reminder to get everything in writing before paying and ask about the cancelation policy.


Hamilton County’s ‘Wellness Unit’ part of nationwide effort to improve mental health among officers

NOBLESVILLE, Ind. (WISH) — An initiative to improve employee well-being at the Hamilton County Sheriff’s Office is among a spate of efforts across the nation to address mental health concerns among officers.

Sheriff Dennis Quakenbush announced the department’s new “Wellness Unit”  — devoted to the physical, mental and spiritual health of its deputies, correctional officers and civilian employees — Friday in a Facebook post.

“Our guys really care about the public,” he said Monday in an interview with News 8. “When you see somebody who’s injured or victimized, it really impacts us… We’re only human.”

The Wellness Unit launched in January with funding approved by county council members and commissioners.

Appointments are held off-site at undisclosed locations to protect the privacy of employees. Supervisors are not briefed on which employees seek counseling or what they discuss during sessions.

Information gathered during counseling sessions will not be used to demote or discipline employees, and will only be disclosed if required by law, including when somebody poses an immediate danger to themselves or others.

The department’s entire staff will receive training related to suicide prevention, post-traumatic stress disorder (PTSD), depression, critical incidents, addiction, mindfulness and officer wellness, the sheriff said.

Nearly 1 in 4 police officers has thoughts of suicide at some point in their life, according to the National Alliance on Mental Health (NAMI); the suicide rate for police officers is four times higher than the rate for firefighters.

Years of daily exposure to stress, trauma and tragedy can have other devastating consequences if appropriate coping skills are not developed, according to Susan Sherer-Vincent, a licensed clinical social worker, certified alcoholism counselor and licensed marriage and family therapist involved in launching the Wellness Unit.

“Think of the hurricanes that come in, in Florida, and think of the palm trees where they bend,” she explained. “But then, what happens afterwards? They go back up. That’s called resilience. We want our officers to bend, not break.”

Until approximately 3 to 5 years ago, officers were often conditioned to “pull [themselves] up by the bootstraps and go to the next call” instead of addressing personal struggles, Sherer-Vincent said.

Cultivating resiliency can be difficult within a law enforcement culture that equates mental health challenges with “weakness,” she said.

“[Officers] are trained to have the warrior mentality,” Sherer-Vincent told News 8. “Truly, they would have been made fun of [in the past for seeking counseling].”

She compared strong, silent officers with underdeveloped coping skills to California’s famed redwood trees.

“They’re pretty sturdy. But what would happen if you took an ax and hit those every single day, day after day, for years? They would eventually fall,” she said.

Quakenbush credits his wife, church and non-law enforcement friends with providing “a really good support system.”

“But sometimes, you need a professional,” he said, urging employees to “talk through” negative emotions instead of turning to alcohol and other substances for temporary relief.

Several internal cases that resulted in disciplinary action during his year-long tenure as sheriff may have been prevented with wellness-focused intervention, Quakenbush said.

He was unable to comment on personnel matters. 

Sources within the department indicated some of the cases involved employees with substance abuse issues that had escalated over time, possibly as a result of work-related stress that had gone unaddressed. 

“I wouldn’t say that [disciplinary action] was happening often,” Quakenbush told News 8. “But seeing it happen and knowing that we probably could have done something about it made it impactful and something that we wanted to make a priority.”

Hamilton County announced its Wellness Unit days after New York City police officials revealed plans to hire a team of psychologists to combat a spike in officer suicides.

On Feb. 13, Indianapolis police officials said they planned to swear in the department’s first full-time therapy dog by the end of March.

  • FIND SUPPORT: Learn more about supporting law enforcement wellness on NAMI.org