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St. Francis opens 24/7 hotline following data breach

INDIANAPOLIS (WISH) — Franciscan St. Francis Health has set up a 24 hour hotline to help those with questions about the recent data breach.

Federal authorities are investigating a data breach that has compromised personal information and medical records of an estimated 1.5 million people across Indiana.

Medical Informatics Engineering (MIE) has been notifying people on what to do next since learning about the breach. However, the numbers for MIE and Experian that were given out have been flooded with phone calls causing long wait times.

St Francis set up the 24/7 hotline in hopes of letting people with questions talk to a real person. They say they will keep the hotline open until the wait times improve for MIE and Experian.

The number is 1-888-438-3638. MIE is also offering free identity and credit protection services. Click here for information on how to sign up.

If you have questions about the data breach, click here. For up to date information on the investigation, click here.