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Attorneys General file formal complaint in robocall campaign

INDIANAPOLIS (WISH) – The Federal Trade Commission and ten state attorneys have taken action against Carribbean Cruise Line, Inc. (CCL) and several other telemarketing companies for an illegal robocall campaign.

According to Indiana Attorney General Greg Zoeller, CCL is under fire for making sales robocalls, which are illegal, and categorizing them as political survey robocalls, which are not illegal under federal law.

Most robocalls, both marketing and political, are illegal in Indiana.

“Caribbean Cruise Line’s illegal robocalling campaign violated our telephone privacy laws and harassed millions of people,” Zoeller said. “These tactics aren’t fooling anyone, and all parties involved in this scheme are being held accountable.”

The marketing campaign, that targeted consumers between October 2011 and July 2012, averaged approximately 12 to 15 million illegal sales call a day and included illegal sales pitches.

The illegal calls typically opened with a short survey, after which consumers could win a two-day cruise to the Bahamas by being connected to a live telemarketer working for CCL, according to the formal complaint.

The scheme reportedly generated millions of dollars in sales for the cruise line.

To read more about the formal complaint and follow the settlement proceedings, click here.

To sign up to join Indiana’s Do Not Call list, or to file a complaint, call 1-888-834-9969 or click here.