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911 calls fail in large part of Indiana, AT&T advises agencies

A 911 call. (WISH Illustration, File)

(WISH) — AT&T advised local emergency agencies on Thursday afternoon that 911 calling was down in a large area of Indiana, the Greene County Sheriff’s Department said.

Jason Able, 911 executive director in Shelby County, said in an email, “Calls are not routing properly so please be patient as we work with AT&T to determine the cause of the issues and get it resolved.”

Text-to-911 remained operational, according to several agencies.

Other counties reporting issues via social media included Boone, Hamilton, Hancock, Hendricks, Johnson, Madison and Shelby, all areas surrounding Indianapolis.

Kaegan Stogsdill, the public awareness specialist for Hamilton County Public Safety Communications, said by email about 5:20 p.m. Thursday that its 911 service is back up and running after being down “for a short period of time,” but the agency was “still working to get everything running at 100 percent.

Boone County said about 5:30 p.m. that it’s 911 service was “now fully functional.”

Shelby County said its 911 and non-emergency lines had been restored as of 5:45 p.m. Shelby County had at least the second outage of this month, On Sept. 16, Shelby County 911 reported its service from AT&T had failed for landline phones.

Johnson County called News 8 about 5:50 p.m. to say its 911 service was restored.

Greene County said its services and those for Linton Police Department were restored by 5:50 p.m.

Madison County Central Dispatch tweeted about 7:40 p.m. that its 911 and administrative lines were again fully operational.

Capt. Mitch Gore of the Marion County Sheriff’s Office said its 911 system was unaffected. However, the Marion County system does not include emergency services for Lawrence or Speedway.

During the outage, some places asked people to call alternate phone numbers or send email.

  • Hancock County: Call 317-477-4400 for police, fire, and medical calls.
  • Hendricks County: Email submissions@hccom.org or call 317-745-6269.
  • Greene County: Call 812-384-4411, Option 1, for emergency services and assistance.
  • Shelby County: Call 911. For nonemergency situations, call 317-392-5108 or 317-398-6661.

Our technicians worked quickly to restore service this afternoon after an equipment failure disrupted some 911 services for a brief period of time in several counties in the Indianapolis area.

AT&T

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