INDIANAPOLIS, Ind. (Inside INdiana Business) – Indianapolis-based Sharpen Technologies has secured $12 million in capital growth funding. Chief Executive Officer Bill Gildea says the financing brings the total amount raised by Sharpen to more than $40 million.
Sharpen, which is a cloud-based contact center platform, says this is the second round of funding for Allos Ventures LLC in Indianapolis as well as Cultivation Capital and Lightchain LLC, both in Missouri.
“Since we first invested, we’ve seen Sharpen grow into a best-in-class cloud contact center platform that allows agents to work-from-anywhere in the world,” stated David Kerr, managing director of Allos Ventures. “We are thrilled to participate in this new round that will allow the company to build on its rapid growth while continuing to innovate on its agent-first platform and provide its high-touch, hands-on approach to service that distinguishes it in the marketplace.”
Citing data from Gartner (NYSE: IT), a Connecticut-based research and advisory company, Sharpen says only 15% of the estimated $24 billion contact center market had transitioned to the cloud prior to the pandemic. New industry data from the research firm finds that 35% of the customer experience workforce will work from home by 2023, up from 5% in 2017.