Lisa Mitchell, communications expert & founder of Power Body Language joined us today with three key questions you can ask during a conversation to help make it more productive:
1. The Opener:
What’s On Your Mind?
This question is a
great way to open the door for people to tell you what direction they want or
expect the interaction to go in. It gives someone the chance to tell you what
they consider most important or a priority when kicking off a conversation.
2. The Follow Up: And
When a person gives you
an answer or shares an idea with you, asking “and what else?”
afterwards encourages them to keep talking, providing you with more helpful
information and context to keep the conversation moving in a productive
direction. It almost obligates the person to keep sharing, which benefits you
both in working with more data points as opposed to fewer.
3. What Would Be Most
Useful/Helpful To You Right Now?
“What would be most helpful to you right now?” especially if they’ve
shared a challenge or problem with you is a great way to help them start
solving their own problem and giving you an indication of what their
expectation is of you. The most frustrating thing for both of you is when you
make an assumption and start solving the wrong problem.
By opening up the
question to them, you’re letting them provide greater clarity around what they
actually need or want instead of just jumping in with ideas or solutions that
may miss the mark.
Asking good questions provides you with greater clarity and better data to navigate a conversation in the most productive way. Good questions reduce confusion and lower frustration, not to mention that they also help you look clued in and emotionally intelligent as well!